POLICIES
REFUND/EXCHANGE
At Dreamxoxo, we know that sometimes things don’t work out. That’s why we offer a 10-day return policy. If you’re within 10 days of purchase, you may request a refund or exchange.
To be eligible, the item must be: In original condition, unworn, with all tags attached, and accompanied by proof of purchase.
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed within 7 working days and issued to your original method of payment.
Please note: Return shipping costs are your responsibility, shipping fees are non-refundable, and if you have any questions or need support, feel free to reach out—we’re here to help.
DELIVERY
At Dreamxoxo, we’re committed to providing fast and reliable delivery for all our customers. For orders within Lagos, Nigeria, we offer same-day delivery when you place your order before 4 PM. For locations outside Lagos but still within Nigeria, delivery typically takes between 3 to 4 working days. International orders are delivered within 7 working days.
Please keep in mind that delivery times may vary due to factors such as customs procedures, unexpected delays, or extreme weather conditions. Once your order is dispatched, we’ll provide you with a tracking number so you can stay updated on its progress. If you have any questions or need assistance, our customer support team is always available to help.
PRIVACY POLICY
At Dreamxoxo, we respect your privacy and are committed to protecting your personal information. We only collect data necessary to process your orders, improve your shopping experience, and communicate with you. Your information is never shared with third parties except as required to fulfill your order (e.g., payment or delivery services). By using our website, you agree to our privacy practices. For any questions, feel free to contact us.
TERMS AND CONDITIONS
By using the Dreamxoxo website, you agree to comply with and be bound by the following terms. All purchases made are subject to availability and confirmation of payment. Prices, products, and services are subject to change without notice. Customers are responsible for providing accurate shipping information. Unauthorized use of content or materials from this site is prohibited. Dreamxoxo reserves the right to update these terms at any time.
AUTHENTICITY ASSURANCE
Every item we sell bears the official Dreamxoxo label and reflects our commitment to superior quality. We don’t cut corners, and we don’t do copies. Every Dreamxoxo piece is original, bold, and built to stand out. When you wear Dreamxoxo, you’re wearing the real thing
CUSTOMER CARE
At Dreamxoxo, our customers are everything. We’re committed to providing fast, respectful, and reliable support Reach out to us via email, WhatsApp, or our social media channels. We’re here for you!